Bryan Heling

Bryan Heling has over 15 years of IT experience as a HelpDesk Analyst, Network Support Specialist and Desktop Analyst in multiple industries.

HelpDesk Analyst at Green Bay Oncology
August 2010 - April 2011
Desktop Support Specialist at Integrys Energy Services
May 2003 - August 2010
Install, configure, and repair new and existing LAN-based and standalone computer hardware and software, including testing, resolving configuration problems, documentation, and asset management record maintenance. Analyze and consult with business partners to determine best solutions for non-standard hardware requests. Work with the Help Desk to resolve end-user hardware and software problems. Respond to and resolve technical problems and support issues for Information Technology and end-user clients. Answer calls related to all platforms including PC desktop, network, and telecommunications. Troubleshoot problems and document for future problem-solving. Train end-users on use of computer hardware and software. Assist in office moves. Participates in after-hours callout rotation to assist users with requests/problems. Occasional travel to remote offices to set up and maintain equipment/software in new and existing offices.
Desktop Analyst at WS Packaging Group
April 2011
2nd level Desktop support for all facilities.

watching/playing sports, hunting, camping, live music, movies, 4-wheeling, Packers, golf, working out at the gym, and comedy clubs.

IT Professional